Shipping Policy


Policy Overview

This comprehensive Shipping Policy is formulated to standardize all product delivery services for our online retail platform, specializing in premium smart digital picture frames and related home decor electronic products. Designed to ensure transparent, consistent, and reliable shipping experiences for all global customers, this policy governs every stage of order processing, inventory dispatch, logistics transportation, and delivery confirmation. Adhering to the core service principle of customer-oriented shopping experience, we commit to standardized operational procedures, fair service standards, and full-process tracking services for all orders placed on our platform. All shipping rules outlined in this policy apply to every customer, order, and product available on the platform, without regional discrimination or order value restrictions. As a professional cross-border e-commerce retailer focusing on smart home digital products, we continuously optimize our global logistics system to balance delivery efficiency, product safety, and service cost, providing high-quality and cost-free shipping services for users worldwide.

General Shipping Qualifications and Service Scope

We provide 100% free worldwide shipping for all products listed on the platform, with no minimum order value requirements, no hidden handling fees, no regional surcharges, and no additional logistics charges of any kind. Every completed and confirmed order will automatically qualify for our standard global free shipping service, covering all mainstream countries and regions across the globe. There are no restrictions on purchase quantity, product category, or order amount for free shipping eligibility, ensuring every customer can enjoy cost-effective shopping and zero-cost delivery services. Our free shipping policy is a long-term platform benefit, not limited to seasonal promotions or temporary activities, maintaining stable and consistent service standards throughout the year. All smart digital picture frames and matching accessories sold on the platform are included in the full-range free shipping scope, bringing maximum shopping benefits and cost savings to global consumers.
Our shipping service covers residential addresses, commercial addresses, and legitimate public receiving addresses in most countries and regions worldwide. We support delivery to ordinary residential areas, urban commercial zones, suburban communities, and most non-remote populated areas. For individual regions with special geographical restrictions or logistics access limitations, the platform will conduct real-time verification during order placement and automatically exclude undeliverable addresses to avoid order processing delays. Customers are solely responsible for ensuring the accuracy, completeness, and validity of their receiving addresses, including detailed street information, zip codes, contact information, and recipient names. Incorrect or incomplete address information provided by customers may lead to delivery delays, package return, or delivery failure, for which the platform will not assume corresponding liability.

Order Processing and Dispatch Timeline

All confirmed orders undergo standardized internal processing procedures to ensure orderly and efficient order fulfillment. The standard order processing cycle ranges from 1 to 3 business days after successful order payment confirmation. During this period, our professional operation team will complete order information verification, product inventory inspection, product quality testing, packaging arrangement, and logistics docking work. We strictly follow first-come, first-served processing principles for all orders to ensure fair order arrangement for every customer. Orders placed on non-business days or official holidays will be processed sequentially on the first working day after the holiday, without special priority processing unless affected by platform system adjustments.
Before product dispatch, each smart digital picture frame will undergo strict quality inspection procedures, including appearance flaw detection, functional performance testing, accessory completeness verification, and packaging safety confirmation. We adopt professional shockproof, drop-proof, and dust-proof packaging materials suitable for long-distance cross-border transportation to effectively avoid product damage, scratch, or component loss during logistics transit. After completing all pre-dispatch inspections and packaging work, the logistics team will arrange formal shipment and generate exclusive tracking information for the order. Customers can obtain real-time tracking numbers through the order background page and monitor the entire logistics transportation progress independently.

Global Delivery Time Standards

After successful order dispatch, the standard global delivery cycle ranges from 6 to 12 business days, covering all regions supported by our logistics system. This delivery cycle is applicable to all domestic and international orders, with no differentiated time standards for different regions. The overall delivery time is comprehensively affected by logistics transit efficiency, customs clearance progress, regional transportation conditions, and local delivery arrangements. We do not provide expedited shipping services or customized fast delivery options, and all orders uniformly follow the standard 6 to 12-day delivery cycle, ensuring stable and controllable logistics service quality.
During peak shopping seasons, large-scale platform promotional activities, regional logistics resource shortages, or routine customs clearance inspections, individual orders may experience slight delivery delays. Such delays belong to normal logistics industry fluctuations and do not constitute platform service breaches. We will maintain real-time logistics status updates and fully transparent order progress display, allowing customers to clearly grasp the latest transportation dynamics of their packages. Customers can initiate service inquiries through official customer service channels for any orders exceeding the standard delivery cycle, and our team will actively track the logistics status and provide timely feedback and solutions.

Logistics Tracking and Order Monitoring

Every shipped order is equipped with an independent and effective logistics tracking number, supporting full-process tracking inquiry. After the order is dispatched, the tracking information will be automatically synchronized to the user’s personal order background within 24 hours, and customers can view the real-time transportation status, transit node updates, and estimated delivery progress at any time. Our logistics system will automatically update key node information including package departure, transit arrival, customs clearance completion, local distribution, and successful delivery, realizing transparent and visualized whole-process order monitoring.
In case of abnormal logistics status such as tracking information stagnation, long-term unupdated nodes, or package transit suspension, customers can contact our customer service team for professional logistics investigation and processing. Our staff will cooperate with official logistics providers to verify abnormal situations, troubleshoot problems, and provide accurate processing results and follow-up solutions in a timely manner. We attach great importance to every order’s logistics safety and progress, and actively solve various logistics abnormal problems for customers to ensure smooth order delivery.

Delivery Confirmation and Receipt Rules

After the package arrives at the customer’s receiving address, local logistics distributors will complete final delivery according to regional delivery standards. Once the logistics system displays successful delivery status, it is deemed that the order has been completed and the product has been successfully delivered to the customer. Customers are required to check the package appearance integrity, packaging completeness, and product intactness in a timely manner after receiving the goods. If customers find damaged packaging, squeezed packages, obvious external damage, or abnormal package traces during receipt, they can take photos to retain evidence and contact customer service within a valid time window for follow-up processing.
If the package is returned or undeliverable due to customer reasons including incorrect receiving address, unsuccessful contact, long-term unclaimed package, or customer-initiated return during transportation, the platform will follow standardized after-sales processing procedures. For failed delivery caused by non-platform factors, the platform reserves the right to formulate follow-up re-delivery or refund processing schemes according to actual logistics costs and order conditions, ensuring reasonable and standardized handling of abnormal orders.

Shipping Exception Handling Provisions

For special circumstances such as force majeure factors including natural disasters, extreme weather, regional traffic control, international logistics route adjustment, and customs policy changes, resulting in order delivery delays, suspension, or inability to deliver, the platform will not bear corresponding liability for breach of contract. We will actively monitor the development of abnormal situations, timely update platform announcement information, and take effective measures to promote subsequent order recovery and delivery as soon as possible. For orders seriously affected by force majeure events, customers can apply for order retention or order cancellation according to actual needs, and we will provide flexible and humanized processing services.
In view of regional policy adjustments, temporary logistics restrictions, or special regulatory requirements in individual countries and regions that lead to unsuccessful order delivery, the platform will verify the situation in real time and provide reasonable solutions including free re-delivery or order refund according to specific circumstances. We always adhere to the principle of safeguarding customer legitimate rights and interests, and properly handle all shipping abnormal problems on the premise of complying with international trade rules and regional regulatory requirements.